SoftDent has been around a while, having first installed it via floppy disks before it was acquired by care stream.  Here is what I know about it… It runs as locally installed software and relies upon making calls to a hosted database on the server.  Patient information is obfuscated and the database itself is encryptable by the application.  That said, SoftDent has been moving away from the traditional workstation/server configuration and towards a terminal-server based system.  This works fine for Softdent, much faster actually, however many of the USB-connected sensors are not compatible with the Terminal server and will have to be upgraded to meet the new standard.

Carestream backups are very easy to make and do a pretty good job of including configurations of integrations.  However we gave them a very low score in recoverability because in testing the restore of a backup we found that the product was rendered near useless due to licensing limitations.  Basically when the clinic attempts to recover from it’s backups they will be down until Carestream can be convinced that the software installed is legitimate and should be licensed.

We also scored Carestream low on support because their hours are limited to business hours only and the average wait time is 30 minutes and can be as much as 45 minutes.  We also have had hit-and-miss support from the techs, on one occasion we spent 6 hours onsite with a client trying to work out an Xray integration problem.  After multiple CS techs failed to solve the problem we blew the system away and reloaded all the software.  This resolved the issue, but that is a fairly drastic way of solving a problem when you have paid support.

Security on SoftDent is rather good.  We like that the application has it’s own set of usernames/passwords as this creates another layer of defense.   We also like that it plays well with encryption and can be ran in a terminal server environment.


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